Responsible Gaming at bet995

21+ Only — No Exceptions

bet995 operates exclusively for adults. This is not a guideline — it is a firm requirement enforced at every stage of account registration and ongoing use of the platform.

During account registration, bet995 requires all new players to confirm that they are aged 21 or above. As part of our Know Your Customer (KYC) process, players may be asked to submit a valid National ID card (NID), passport, or other government-issued identification to verify their age before withdrawals are approved or bonus offers are activated.

If bet995 has reason to believe that a registered account belongs to a person under the age of 21, that account will be immediately suspended pending investigation. Any funds in the account will be frozen until identity and age are confirmed. bet995 does not knowingly permit underage individuals to access, play, or benefit from any service on the platform.

Your Responsible Gaming Toolkit

bet995 gives every player direct access to a suite of responsible gaming tools, all available through the account settings panel. Use them proactively — you do not need to be in crisis to benefit from these controls.

How bet995 Protects Players

Responsible gaming is built into every layer of the bet995 platform, from registration through to ongoing account monitoring.

Is Gambling Becoming a Problem?

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use one of the responsible gaming tools above or seek professional support.

• Do you spend more money on gambling than you originally planned?
• Do you chase losses by placing more bets to try to win back money you have lost?
• Have you borrowed money, sold possessions, or neglected household expenses to fund gambling?
• Do you feel restless, irritable, or anxious when you try to stop or reduce your gambling?
• Has gambling affected your relationships with family members, friends, or colleagues?
• Do you find yourself thinking about gambling when you are supposed to be focusing on work, study, or other responsibilities?
• Have you tried to hide the extent of your gambling from people close to you?
• Do you feel that gambling is the main way you relieve stress or escape from daily problems?

How to Self-Exclude from bet995

Requesting a self-exclusion is straightforward. Follow the steps below to close your account for the duration you choose.

1. 1
   Contact the Support Team

   Reach the bet995 support team via the live chat widget on the platform, or by emailing [email protected] (plain text — not a clickable link). State clearly that you wish to request a self-exclusion.

2. 2
   Choose Your Exclusion Period

   Select from a minimum of 6 months, 1 year, 2 years, or a permanent self-exclusion. Our support team will confirm your chosen period and explain what happens to any balance remaining in your account.

3. 3
   Verify Your Identity

   To protect against unauthorised exclusion requests, we will confirm your identity using the details registered on your account before processing the self-exclusion.

4. 4
   Account Closure Confirmed

   Your self-exclusion takes effect within 24 hours. You will receive a confirmation message and all marketing communications will cease immediately. Your account cannot be reopened until the exclusion period has fully elapsed.

5. 5
   Seek Additional Support

   We strongly encourage players who self-exclude to also seek professional counselling. National and international helplines and support organisations are available to assist with problem gambling recovery, free of charge.

Tips for Safer Gambling

These straightforward guidelines help you keep gambling a fun, controlled activity rather than a financial or emotional burden.

Set a budget before you play. Decide in advance the maximum amount in Bangladeshi Taka (৳) you are willing to spend in a given session, day, or week. Treat that amount as entertainment spending — money you are comfortable losing — not as an investment you expect to recover.

Never chase losses. Chasing losses — placing additional bets in an attempt to win back money already lost — is one of the most common drivers of problem gambling. If you find yourself increasing your bets after a losing streak, stop immediately and use the time-out feature.

Take regular breaks. Set a session time limit using the bet995 account tools and step away from the platform when it expires. Physical breaks help you regain perspective and prevent the tunnel-focus that can lead to unplanned overspending.

Do not gamble under the influence. Alcohol, certain medications, and extreme emotional states — including stress, grief, or financial anxiety — can impair judgement and lead to decisions you would not make in a clear-headed state. Avoid gambling when your decision-making capacity is reduced.

Balance gambling with other activities. If betting on cricket, playing slots, or visiting the live casino has become your primary leisure activity, consider broadening your recreational outlets. Gambling is most enjoyable when it is one of many activities in a balanced lifestyle.

Keep gambling private money separate. Do not use funds allocated for rent, groceries, utilities, school fees, or other essential household expenses for gambling. Maintain a clear separation between gambling funds and daily living costs.

Getting Professional Support

If you or someone you know is struggling with gambling-related harm, professional support is available. Reaching out is a sign of strength, not weakness.

The bet995 support team can discuss your situation confidentially and help you activate the appropriate responsible gaming tools on your account. However, for ongoing counselling, financial advice, or psychological support related to problem gambling, we recommend seeking guidance from qualified professional organisations.

Related Policies & Resources

These pages provide further context on the rules, rights, and protections that govern your use of the bet995 platform.