bet995 Privacy Policy

How bet995 Protects Your Data

Six core principles that define how bet995 approaches data privacy. The full policy below provides the complete legal detail.

Complete Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how bet995 ("we", "us", "our") collects, processes, uses, stores, and protects personal information provided by users ("you", "your") of the bet995 website located at https://bet995.onl ("Platform"). bet995 is committed to protecting the privacy and security of all players who access and use the Platform.

By registering an account on the bet995 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not create an account or continue using the Platform.

This Policy applies to all personal data collected through the Platform, including information submitted during registration, identity verification, payment processing, customer support interactions, and general use of the website. This Policy should be read alongside the bet995 Terms & Conditions, which govern your overall use of the Platform.

2. Information We Collect

bet995 collects personal information in two primary ways: information you provide directly and information collected automatically through your use of the Platform. The categories of personal data we collect include, but are not limited to, the following:

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and preferred currency (Bangladeshi Taka / ৳).
• Identity verification documents: National ID card (NID), passport, driving licence, or other government-issued photo identification submitted for Know Your Customer (KYC) purposes.
• Payment information: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details, and card information (Visa, Mastercard) as required to process deposits and withdrawals. Full payment credentials are processed via secure payment gateways and are not stored in plain text on our servers.
• Address information: Residential address in Bangladesh, including division, district, and postal area, where required for verification purposes.
• Support communications: Messages, queries, and attachments you submit to the bet995 customer support team via live chat or email.
• Responsible gaming declarations: Self-exclusion requests, deposit limit preferences, and cooling-off period instructions.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, bet history, bonus usage, login timestamps, and navigation paths within the Platform.
• Cookies and tracking technologies: Session cookies, persistent cookies, and similar technologies as described in Section 6 of this Policy.
• Location data: Approximate geographic location inferred from your IP address, used to verify that you are accessing the Platform from Bangladesh and to detect potential fraudulent access from restricted jurisdictions.

3. How We Use Your Information

bet995 processes your personal data for the following lawful purposes. We will not use your personal information for any purpose not listed here without first obtaining your explicit consent or where we are otherwise required to do so by applicable law.

4. Sharing Your Personal Information

bet995 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their independent marketing purposes. However, we may share your personal information with the following categories of recipients in order to operate the Platform and fulfil our legal obligations:

• Payment processors and banking partners: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and other financial institutions involved in processing your transactions. These partners receive only the data necessary to complete payment operations and are bound by their own data protection obligations.
• Game content providers: Licensed game studios including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi receive anonymised session data necessary to deliver their game content on the Platform. No personally identifiable account data is passed to game providers beyond what is technically required for game session initialisation.
• Identity verification services: Third-party KYC and age verification providers may process your identification documents and personal data to confirm your identity and eligibility to use the Platform.
• Fraud prevention and security services: We may share data with anti-fraud providers and cybersecurity services to protect the Platform and its users from unauthorised access, account takeovers, and financial fraud.
• Legal and regulatory authorities: bet995 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or for the purposes of preventing, detecting, or prosecuting criminal activity.
• Business successors: In the event of a merger, acquisition, or sale of assets, personal data held by bet995 may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.

5. Data Retention

bet995 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law and our anti-money laundering (AML) obligations. Specifically:

• Active accounts: Personal data is retained for the lifetime of your account plus a minimum of five (5) years following account closure, in compliance with standard financial record-keeping requirements.
• Transaction records: Deposit, withdrawal, and betting records are retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: KYC documents are retained for a minimum of five (5) years following the conclusion of the business relationship.
• Customer support records: Communications with the support team are retained for up to three (3) years from the date of the interaction.
• Marketing preferences: Records of your consent to, or withdrawal from, marketing communications are retained for the duration of your account relationship.

When personal data is no longer required and the applicable retention period has elapsed, bet995 will securely delete or anonymise that data so that it can no longer be associated with you as an individual.

6. Cookies and Tracking Technologies

The bet995 Platform uses cookies and similar tracking technologies to deliver a consistent, personalised, and functional user experience. A cookie is a small text file placed on your device when you access the Platform. bet995 uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login sessions, security token validation, and load balancing. These cookies cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how users navigate the Platform — pages visited, game sessions initiated, session duration, and error events. This data helps bet995 identify and resolve technical issues and improve Platform performance.
• Functional cookies: These cookies remember your preferences such as your chosen language, display settings, and recently played games, so that you do not have to re-enter them each time you visit.
• Marketing and targeting cookies: These cookies may be used to deliver promotional content relevant to your interests based on your gaming activity on the Platform. They are only placed with your consent and can be withdrawn at any time via your browser settings.

You can manage or disable non-essential cookies through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the bet995 Platform and your overall user experience.

7. Data Security

bet995 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption applied to all data transmitted between your device and the Platform's servers.
• Password hashing using industry-standard cryptographic algorithms so that account passwords are never stored in recoverable plain-text form.
• Access controls restricting internal access to personal data to only those employees and contractors who require it to perform their job functions.
• Regular security assessments including vulnerability scanning and penetration testing to identify and remediate potential weaknesses in the Platform's infrastructure.
• Two-factor authentication (2FA) available to account holders to add an additional layer of protection to their bet995 login.

While bet995 takes all reasonable precautions to safeguard your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, bet995 will notify affected users and take all necessary steps to contain and remediate the incident promptly.

8. Your Data Rights

As a bet995 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the bet995 support team via live chat or email at [email protected] (plain text, not a clickable link).

• Right of access: You may request a copy of the personal data bet995 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you may request that it be corrected. For name or date of birth corrections, supporting documentation will be required.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligations to retain certain records, including transaction history and KYC documentation, for the periods specified in Section 5.
• Right to restrict processing: You may request that bet995 temporarily halt processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You can unsubscribe from marketing emails using the opt-out link included in each communication.
• Right to object: You may object to processing of your personal data where that processing is based on our legitimate interests, including profiling for game personalisation purposes.

bet995 will respond to all valid data rights requests within a reasonable timeframe. We may require you to verify your identity before processing your request to ensure that we are not disclosing or deleting data in response to a fraudulent or unauthorised request.

9. Minors and Under-Age Players

The bet995 Platform is strictly for adults aged 21 years and above. bet995 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by someone below the minimum age, that account will be immediately suspended, the personal data deleted, and any funds held in the account returned to the originating payment method after a standard review period.

Parents and guardians who have reason to believe that a minor may have registered on the Platform without their knowledge are encouraged to contact the bet995 support team immediately via live chat or by emailing [email protected] (plain text only — not a clickable link). bet995 will act promptly to investigate and close any such account.

10. Third-Party Links and Services

The bet995 Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game content platforms. While bet995 takes care to work only with reputable service providers, we are not responsible for the privacy practices of third-party websites or services. When you interact directly with a third-party service — for example, when completing a mobile banking transaction — that interaction is governed by the third party's own privacy policy and terms of service. We encourage you to review the privacy policies of any third-party providers you interact with in connection with your bet995 account.

11. Changes to This Privacy Policy

bet995 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, where we introduce new categories of data collection or change the basis on which we process your data — we will provide notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this page will reflect the date of the most recent revision.

Your continued use of the bet995 Platform after the revised Policy has been published constitutes your acceptance of those changes. If you do not agree to the revised Policy, you must discontinue use of the Platform and may request account closure by contacting the support team.

12. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet995, please contact us via:

• Live chat: Available 24/7 directly on the bet995 Platform — the fastest way to reach our support team.
• Email: [email protected] — please note this is displayed as plain text and is not a clickable link. Copy and paste this address into your email client.

bet995 aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve them fully within fourteen (14) business days. Complex requests involving large volumes of data or requiring third-party coordination may take longer, in which case we will keep you informed of progress.

Your Data Rights at a Glance

A quick-reference summary of the six key rights every bet995 account holder holds over their personal data.

Related Policies & Resources

These pages complement the Privacy Policy and together form the full legal framework governing your use of the bet995 Platform.